How To Use LogMeIn (LMI 411)

JIT - Logmein 411

  • What is it?
  • Logmein is a paid remote management software we use at Jones IT.
  • Enables us to remotely access and windows and mac computers
  • Provides VPN features for our clients via Logmein Hamachi
  • Provides remote access for our clients to access their own respective computers
  • Why do we use it?
  • If we’re not onsite fixing problems, we’re troubleshooting client issues remotely. Logmein provides us the ability to remotely access computers so that we can troubleshoot from the afar
  • How do we install?
  • When we onboard a computer and so long as it is okayed by the client, we pre-install the program so we don’t have to do it later when we actually need it
  • To install, log into the web portal: logmein.com (top right of the page)
  • Credentials will be your email and password
  • Once you’re in, click on deployment (left column, second option)
  • Find the installation package for the client you will be installing for

  • Select the package

  • If you are on the physical computer, click on test link which will download the package for you to run and install
  • If you are doing this remotely with a user you can do two things:
  • Copy the installation link and send it to them
  • Send email with link (be sure to have our mail app configured is this is what will be used)
  • Once Logmein is installed properly, an email is sent to accounts@itjones.com confirming the installation and providing us with the computer name
  • Additionally, Logmein Control Panel should have a ‘green’ on sign on the top left of the app window

  • If you need to create a new package:
  • Create a new group
  • Under the Computers Section
  • Click on add group (top left)
  • Include: check both computers and users

  • Create package
  • Under Deployment section
  • Click on add installation package
  • Fill out the following:
  • Description: Client Name
  • Expiration Date: select, never expire
  • Select unlimited for # of installations allowed

  • How do we remote in?
  • LogMeIn via LogMeIn Client - installed on your computer
  • Sign in using your LogMeIn account
  • From there you should see the computer list at your disposal

  • Locate the computer you want to remote into (make sure it is on and connected to the network or else it will be offline)
  • Hover over the computer, click on the remote access icon

  • In the new window that appears, type in a local computer login profile to authenticate as

  • **This is exactly why we have a localadmin account-- so we always have a local admin account to use in case the client changed their passwords or does not want to share their info
  • Remember that we have a limited amount of chances to authenticate. After 5 attempts, logmein will block all connections coming from the public IP. If you run into this, simply use a VPN
  • Other perks?
  • Logmein Hamachi
  • We still have a handful of clients that utilize this feature of logmein as a form of VPN. For the most part, most of our clients have moved over to using Meraki Client VPN
  • Installation:
  • Same as above, find the deployment link under ‘My Networks>Deployment’
  • Download and install the Hamachi app
  • Run the installer
  • Client remote access
  • If a user from a company who we’ve deployed Lomein to asked if they’re able to also access their own computers from afar, we have the system in place to make this happen
  • We’ll need to invite the user to our Jones IT master account and restrict their device access to their computer. If we accidentally grant full access, they’ll be able to see all computers registered on our Logmein account
  • To invite a user:
  • Click on ‘Users>Manage’ select add users
  • Add the user’s email
  • Specify the group they’ll be invited into (company/client)
  • Specify the group/computer permission
  • Find the user’s computer and check the box
  • Send invitation
  • Once they’ve invited, their instructions to access remotely will be identical to ours
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